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This is entry-level professional case management work in a comprehensive purchase-of-service and community placement program for persons with intellectual and/or developmental disabilities. An employee in this class is responsible for managing a caseload of substantial size and complexity, involving a limited number of disability areas. Work includes contacts with various community agencies serving people who have intellectual and/or developmental disabilities. Supervision is received from a Case Management Supervisor and/or a designated Case Manager III.


This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.
1. Manages a caseload of moderate size and complexity normally involving a number of disability areas.
2. Interviews clients, their families and other responsible individuals; assists in completing the application for services; collects basic data and obtains appropriate additional information from other agencies; participates on the inter-disciplinary team to review each client’s case.
3. Prepares daily case progress notes, and other reports concerning the client’s case.
4. Develops, in cooperation with other staff, an Individualized Support Plan for each client.
5. Attends inter-disciplinary treatment team meetings to discuss client cases in relation to eligibility, support plans, progress and possible changes in the service program.
6. Prepares purchase-of-service authorizations and arranges for clients to access services.
7. Monitors services to ensure that the terms of the authorization are being fulfilled by the vendor, to check on quality of services and to review client progress.
8. Requests modifications for a non-productive program or enrolls the client in an appropriate program.
9. Provides progress reports and counseling to clients, their families and other responsible individuals.
10. Attends staff meetings concerning new or revised policies and procedures.
11. Visits service agencies and confers with team members in order to become acquainted and informed concerning community resources for people who have developmental disabilities.
12. Reviews literature and confers with other case managers in obtaining information concerning theories and practices in the fields of social work, special education, psychology and health care for people who have developmental disabilities.
13. On a limited basis, conducts client assessments involving the use of specialized knowledges and applications associated with a specific discipline such as special education, psychology, nursing or social work.
14. Maintains accurate expenditure records.
15. Performs other related duties as assigned.

1. Considerable knowledge of a specific discipline (e.g. social work, special education, psychology, counseling, nursing, occupational therapy, etc.)
2. Working knowledge of case management methods, principles and techniques.
3. Working knowledge of the developmental disabilities represented within the caseload.
4. Working knowledge of the type of vendors and services that are available for clients.
5. Working knowledge of interviewing methods, principles and techniques.
6. Ability to manage a caseload of clients who have developmental disabilities, to keep treatment current and to maintain accurate records.
7. Ability to collect and analyze information in making decisions concerning a client’s treatment.
8. Ability to develop a logical, feasible and practical plan of treatment for clients who have developmental disabilities
9. Ability to evaluate the progress of clients and the quality of their treatment programs.
10. Ability to communicate effectively, orally and in writing.

Missouri Division of DD Directive 2.040 indicates:
The Medicaid State Plan on file with, and approved by, the Centers for Medicare and Medicaid (CMS) requires case managers (support coordinators) employed by a provider of Targeted Case Management to have the following minimum experience and training:

  • One or more years of professional experience as (a) a registered nurse, (b) in social work, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy or speech therapy or a closely related area, or (c) in providing direct care to people who have developmental disabilities:


  • A bachelor’s degree from an accredited college or university with a minimum of 24 semester hours or 36 quarter hours of credit in one or a combination of human service field specialties. Additional experience as a registered nurse may substitute on a year for year basis for a maximum of two years of required education.

These requirements are the same as are required for the Missouri state merit position of Case Manager I. Anyone who has worked for the state as a Case Manager I, or who is on the register for Case Manager I is considered to have met the requirements as a TCM case manager, also called a support coordinator.
This job description is not intended to be all-inclusive and employee will also perform other reasonably related duties as assigned by immediate supervisor and other administrative staff as required.
1. All employees shall abide by CCI personnel policies as a condition of employment.
2. CCI is an agency which follows Employment-at-Will status.
3. CCI reserves the right to revise or change job duties as the need arises.


  1.  At least 21 years of age.

  2.  Valid Class E driver’s license.

  3.  Annual TB test

  4.  QDDP status

  5.  Amount of experience as in accordance with DMH regulations.

  6.  Completion of all prescribed training as directed by the Administrative office



3236 Emerald Ln, Suite 100
Jefferson City, Cole County 65109